Performance Improvement Consulting Program

Often times we get caught up with what is urgent and needs to be done here and now. Which if it didn't get done, then business would not have be able to move forward. However this can mean Important things, like quality and performance, come and sneak up on us from behind.

We provide an outside perspective and expertise, to help you identify and prioritise addressing these Important things. This is the core of what we do.

What it looks like

After performing a Diagnostic Health Check, we will create a tailored performance improvement plan for you.

Every businesses needs are different in size and scope. So we come up with a plan, that within 3-6 months we have made drastic and ferocious improvements in performance and quality.

Example Targets we might include:

1. Get a 400% performance improvement, in median request times
2. Get a quality test score greater than 50
3. Get errors down to less than 500 per day (down 300%)

After actioning the 3-6 months plan we will make an assessment to demonstrate exactly what we have achieved, and if there is more that we can do for you. This is similar to our initial diagnostic package but is included in the Performance Improvement Program.

Each package includes:

1. Tailored Target performance improvements (e.g., 400% reduction in mean load times, quality score increased by 20 points, 300% reduction in errors)
   1. A Plan on what we want to achieve by the end of the program
2. Contact hrs (One on one guidance for the development team)
3. Team training
4. Monthly progress reports
5. Use of our performance and monitoring tools
6. Access to the performance and monitoring tools for a further 3 months after completing the tailored improvement program
   1. Further access is included with our Maintenance Service or can be bought standalone at a discounted rate

High level goals:

1. Fix performance of site
   1. Find performance bottle necks
   2. Fix the causes of errors
2. Improve the structure of the code base, so development and maintenance is easy
3. Improve Trust between the development team and management
4. Improve job satisfaction of the development team
5. Up-skill Developers in
   1. Speed (reducing waste)
   2. Judgment (when to be fast vs when to be careful)
   3. Building quality
   4. Performance principles
   5. Quality principles
   6. Interpersonal skills

What we need from you

We need an agreement that you will enable access to an agreed amount FTEs, for training and implementation of the improvements we propose. If it helps, you could budget some of the cost from your training budget

Most of the time the FTE's can be intermediate developers.

Whats next

If after the program you are good to fly on you own, then we may suggest our Maintenance Package. If you have found our work valuable, and we find that there are further opportunities to improvement, then we can taylor another improvement package for you.